E2EE Passcode Recovery

What to do if you've forgotten your E2EE passcode

Posted by Cam on September 22, 2020

Background

End to End Encryption (E2EE) is a huge advancement in data protection. But it doesn’t come for free. You’ll need to remember your E2EE passcode in order for it to work well.

Think of your E2EE passcode like a shared Wifi password. You need to share it with anyone who wishes to act as an accountability partner–exactly how you’d share your wifi password with anyone wishing to connect to your wifi.

Recovery options

But what if you’ve forgotten your passcode? Below we describe two potential recovery options.


Change passcode

The Truple app is designed to have most browsers prompt you to save the passcode when you first enter it in. So there’s a chance, even if you’ve forgotten it, that if you use the same browser you first set the E2EE passcode on that it’ll be saved.

  1. Go to your Truple account page, login if prompted.
  2. Scroll to the bottom of the page, let the page completely finish loading
  3. Click Change E2EE Passcode
  4. Provide your current passcode in the Current Passcode box
  5. Enter in a new passcode in the New passcode and Confirm Passcode boxes
  6. Click Submit
  7. Your passcode has now changed.
  8. Write your new passcode down! (writing passwords down used to be frowned upon, but most security experts today actually recommend it)


Reset passcode

If you’ve completely forgotten the passcode, and your browser doesn’t appear to have saved it, you can reset your passcode. Resetting the passcode will cause you to lose access to all data encrypted with the old passcode.

  1. Go to your Truple account page, login if prompted.
  2. Scroll to the bottom of the page, let the page completely finish loading
  3. Click Change E2EE Passcode
  4. Click Forgot Passcode in the bottom right hand corner, just to the left of Submit
  5. Enter in a new passcode in the New passcode and Confirm Passcode boxes
  6. Click Rotate Passcode
  7. Your passcode has now changed.
  8. Restart all devices being monitored. If you don’t do this, they won’t realize the passcode has changed and will still continue encrypting using the old passcode.
  9. Write your new passcode down! (writing passwords down used to be frowned upon, but most security experts today actually recommend it)

Never miss a blog post. Subscribe now!