Background
End-to-end Encryption (E2EE) is a huge advancement in data protection. But it doesn’t come for free. You’ll need to remember your E2EE passcode in order for it to work well.
Think of your E2EE passcode like a shared Wifi password. You need to share it with anyone who wishes to receive reports–exactly how you’d share your wifi password with anyone wishing to connect to your wifi.
Recovery options
But what if you’ve forgotten your passcode?
Below we describe two potential recovery options.
Change passcode
The Truple app is designed to have most browsers prompt you to save the passcode when you first enter it in. So there’s a chance, even if you’ve forgotten it, that if you use the same browser you first set the E2EE passcode on that it’ll be saved.
See the change passcode support page for instructions.
Reset passcode
If you’ve completely forgotten the passcode, and your browser doesn’t appear to have saved it, you can reset your passcode. Resetting the passcode will cause you to lose access to all data encrypted with the old passcode.
See the reset passcode support page for instructions.
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