In MacOS Catalina and above, access to the screen is protected by the Screen Capture Permission. Please follow the instructions below to grant the Truple app this permission.
Instructions
- Click on the Apple icon in the top left corner of your screen
- Click on
System Preferences
- Click on
Security & Privacy
- On the left hand side, scroll down until you find
Screen Recording
. Click on it. - Check the box next to the Truple app
- Click “Quit Now” to the popup asking if you’d like to shutdown the Truple app
- Click on the Launchpad icon, and launch the Truple app
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